Term and Conditions

Last Updated: October 2023

Welcome to Moen Shop! These Terms and Conditions govern your use of our website at bathroom-storages.com and your purchases of our premium bathroom organization products. By accessing our site or making a purchase, you agree to these terms. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and Moen Shop. Our goal is to provide a transparent, secure, and satisfying shopping experience that reflects our commitment to excellence in quality and customer service.

1. User Obligations and Responsibilities

As a user of Moen Shop, you agree to:

• Provide accurate and complete information when creating an account or placing an order, including your name, address, and payment details.
• Use the website only for lawful purposes and not engage in any activities that could harm the site, its users, or our operations.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.
• Ensure that you are of legal age to enter into binding contracts (typically 18 years or older) to make purchases.

Failure to meet these obligations may result in the suspension of your account or cancellation of orders.

2. Products and Services Description

Moen Shop specializes in high-quality bathroom organization solutions designed to enhance your space with sophistication and functionality. Our product range includes:

• Bathroom Mirrors
• Bathroom Sets
• Bathroom Shelves
• Over-the-toilet Storage
• Towel Holders

All products are crafted with premium materials to ensure durability and aesthetic appeal. We strive to provide accurate descriptions and images on our website, but slight variations may occur due to screen settings or product updates. If you have questions about a product, please contact our customer service team before purchasing.

3. Order and Payment Terms

When you place an order with Moen Shop, you agree to the following terms:

• Order Processing: Orders are processed within 1-2 business days after purchase confirmation. You will receive a tracking email once your order ships.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and your financial information is encrypted to protect against fraud.
• Shipping: We offer two shipping options:
  • Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after shipment for a fee of $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after shipment.
  Note that delivery times are estimates and may vary based on destination. We do not ship to remote areas in Asia or other unsupported regions.
• Order Cancellations: You may cancel an order within 24 hours of placement by contacting us at [email protected]. After this period, orders cannot be canceled as processing begins.
• Pricing and Taxes: All prices are listed in USD and include applicable taxes unless stated otherwise. We reserve the right to adjust prices due to errors or market changes, but you will be charged the price confirmed at the time of order.

4. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase. Our returns and exchanges policy is designed to be fair and transparent:

• Return Timeframe: Returns and exchanges are accepted within 15 days of receiving your order.
• Conditions: Items must be in original, unused condition with all packaging, tags, and documentation intact. Products showing signs of installation or use are not eligible.
• Non-Returnable Items: For hygiene and safety, we do not accept returns on custom-cut mirrors, opened bathroom sets, installed items, or final clearance products.
• Process: To initiate a return, email us at [email protected] with your order details. We will provide a return authorization and prepaid label if applicable. Refunds are issued to the original payment method within 5-10 business days for credit cards or 3-5 days for PayPal. Original shipping costs are non-refundable unless the return is due to our error.
• Exchanges: Follow the same return process and specify your desired exchange item. Price differences will be adjusted accordingly.

5. Intellectual Property

All content on the Moen Shop website, including text, images, logos, and product designs, is the intellectual property of Moen Shop and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent. Unauthorized use may result in legal action.

6. Limitation of Liability

Moen Shop strives to provide reliable products and services, but we are not liable for:

• Delays or failures in delivery due to factors beyond our control, such as carrier issues or customs delays.
• Minor variations in product appearance or functionality that do not affect overall quality.
• Indirect damages, such as loss of profits or data, arising from the use of our products or website.
• User errors, such as incorrect order information or misuse of products.

Our total liability for any claim related to your purchase is limited to the order value. This does not affect your statutory rights under consumer protection laws.

7. General Provisions

These Terms and Conditions constitute the entire agreement between you and Moen Shop. We reserve the right to update this policy at any time; changes will be posted on this page with the latest revision date. If any part of these terms is deemed invalid, the remainder remains enforceable. These terms are governed by the laws of the United States, and any disputes will be resolved in the courts of Phoenix, Arizona.